We needed to have a large rubber tree in a planter in the courtyard of our apt. building removed because the roots were causing the hardscape tiles to shift and break, presenting a hazard for those walking through the courtyard to their apt or the back gate. I contacted them and Joe was able to come by during the week and check it out. He emailed me an estimate, it seemed fair and authorized the job for the first date he had availability, which was about six weeks in the future. I had hoped to have it done sooner, but from other reviews, they seemed to be worth the wait. They showed up on that day, bright and early, did the job and left the area nice and clean. I would definitely use them again. Highly recommended.